Coaching Élite After-Sales
Develop your after-sales service and train your teams in new telephone techniques
The goal: to offer a new customer experience in after-sales
Become the Elite with our After-Sales Coaching
We offer a solution dedicated to after-sales service, with optimum organization adapted to this activity. The aim is to train your Service Sales Advisors & Service Reception Advisors to obtain appointments by telephone to sell services (maintenance, tires, air conditioning, etc.) and perfect the art of communicating with customers to give them an incomparable experience.
Our goals for your performance
The main aim of our training courses is to improve the telephone skills of after-sales teams in order to :
- Stay in control of your emotions by managing customer dissatisfaction
- Master up-selling
- Developing customer satisfaction
- Improving speeches, and therefore the dealership's image
- Increase sales
- Support in obtaining the Quality Award
At the end of each training session, you'll be able to perform the task with ease, naturally, and make it automatic for your teams.
2 days of coaching to improve the way you talk to your customers and offer them a premium customer experience
- Guaranteed quality in targeting your customer database
- Optimum training for your teams
- Turnkey organization adapted to the APV service
Marketing Director
Dealership Manager
Sales experts
Let's talk about your goals and how best to achieve them!